ITIL-4-Foundation Valid Braindumps Sheet, Exam ITIL-4-Foundation Guide Materials

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ITIL 4 Foundation is a certification exam that is designed to assess an individual's knowledge and understanding of the ITIL framework. ITIL stands for Information Technology Infrastructure Library, and it is a set of best practices for IT service management. The ITIL 4 Foundation exam is the entry-level certification in the ITIL 4 certification scheme and is a prerequisite for higher-level ITIL certifications.

ITIL 4 Foundation Exam is a multiple-choice exam that consists of 40 questions. Candidates have 60 minutes to complete the exam and must achieve a score of 65% or higher to pass. ITIL-4-Foundation exam can be taken online or at an accredited testing center. Study materials and training courses are available to help candidates prepare for the exam.

ITIL 4 Foundation exam is a certification that is designed for IT professionals who want to learn more about how ITIL can help them improve their IT service management practices. ITIL stands for Information Technology Infrastructure Library and is a set of best practices for managing IT services.

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Exam ITIL-4-Foundation Guide Materials, ITIL-4-Foundation 100% Exam Coverage

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ITIL 4 Foundation Exam Sample Questions (Q182-Q187):

NEW QUESTION # 182
Which statement about service relationship management is CORRECT?

A. It focuses on the fulfilment of the agreed service actions
B. It requires co-operation of both the service provider and service consumer
C. It focuses on the service actions performed by users
D. It requires the service consumer to create resources for the service provider

Answer: B

NEW QUESTION # 183
Which is a use of the change schedule?

A. Automating the change process
B. Assigning resources to changes
C. Deciding the approval authority for changes
D. Creating change models

Answer: B

Explanation:
Reference: https://www.bmc.com/blogs/itil-change-enablement/

NEW QUESTION # 184
What is defined as "any component that needs to be managed in order to deliver an IT service"?

A. An IT asset
B. A change
C. An event
D. A configuration item

Answer: D

Explanation:
Explanation
CIs are simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example
https://www.bmc.com/blogs/itil-asset-configuration-management/#:~:text=among%20your%20CIs-,Configuratio

NEW QUESTION # 185
What is the effect of increased automation on the 'service desk1 practice?

A. Decrease in self-service incident logging and resolution
B. Increased ability to focus on fixing technology instead of supporting people
C. Greater ability to focus on customer experience when personal contact is needed
D. Elimination of the need to escalate incidents to support teams

Answer: C

NEW QUESTION # 186
Which practice provides a communications point for users to report operational issues, queries and requests?

A. Incident management
B. Continual improvement
C. Relationship management
The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. It provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
https://www.bmc.com/blogs/itil-service-desk/
D. Service desk

Answer: D

NEW QUESTION # 187
......

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